Refund Policy

Last updated: January 2025

1. Free tools

All consumer-facing tools on BG Remove are free. There is nothing to refund for the browser-based tools or the individual-use version of the background remover.

2. Paid API subscriptions

If you have subscribed to a paid API plan, the following refund policy applies:

2.1 New subscriptions

New API subscriptions may be refunded within 7 days of the initial purchase date, provided you have used fewer than 100 API calls. To request a refund, email billing@bgremove.site with your account information.

2.2 Renewals

Recurring subscriptions renew automatically. If you wish to cancel, you may do so any time from your account dashboard, or by emailing us. Cancellations take effect at the end of the current billing period. Renewal charges are non-refundable.

2.3 Exceptions

At our sole discretion, we may issue refunds for:

• Extended service outages beyond our SLA commitment
• Duplicate charges due to technical error
• Other circumstances where a refund is reasonable

3. Enterprise plans

Enterprise plans are governed by the individual contract signed with you. Please review your contract for refund terms.

4. Chargebacks

Please contact us before initiating a chargeback. We can usually resolve the issue faster than a chargeback process. Unwarranted chargebacks may result in account suspension.

5. How to request a refund

Email billing@bgremove.site with:

• Your account email or username
• Transaction date and amount
• Reason for refund request

We respond within 3 business days.

6. Changes to this policy

We may update this refund policy from time to time. Changes take effect when posted on this page. Continued use of the service after changes constitutes acceptance.

7. Contact

Billing questions: billing@bgremove.site