Contact Support
We're a small team. Here's how to get help efficiently.
Before contacting us
Check these pages — they solve 90% of issues:
- Help center — common questions
- Troubleshooting — fix common issues
- API errors — background remover errors explained
- Status page — check for known incidents
How to reach us
General support
Typical response: 2 business days.
Privacy concerns
Security vulnerabilities
See our security page for responsible disclosure.
Legal and DMCA
legal@bgremove.site or dmca@bgremove.site
Business and partnerships
What to include in your message
To get help faster, include:
- What you were trying to do — which tool, which image
- What happened — error message, screenshot, or exact behavior
- What you expected — what should have happened
- Your browser and version — e.g., "Chrome 122 on Windows 11"
- Any recent changes — e.g., "Started after I updated Chrome"
What we can't help with
- Recovering deleted images (we don't store them)
- Editing your images for you
- Bypassing marketplace requirements (though we can point you to docs)
- Custom development work (contact partners@ for that)
Response times
- General support: 2 business days
- Security issues: 3 business days
- Business inquiries: 2 business days
- Privacy requests: 30 days (per GDPR)